Reschedule, Cancellation, No Show Policy
When you commit to scheduling an appointment, that appointment time is specifically allocated for you.
We do understand that appointment adjustments may be necessary from time to time, however, Newman & Company respectfully requests at least 48 business hours notice for any and all appointment adjustments.
Please understand that when an appointment is forgotten, rescheduled or canceled without adequate notice, we lose the opportunity to schedule another guest for that time. Due to this circumstance, Newman & Company does require all guests to have a credit card on file in order to schedule appointments for services. In the event that we do not receive notice for an appointment adjustment at least 48 business hours prior to your scheduled appointment time, the following fees will be billed to the credit card held on file.
Reschedules – 50% of the scheduled service price
Cancellations/No Shows – Full cost of the scheduled service price
We do bill accordingly – No Exceptions, No Negotiations!
Habitual Policy Violations
Repeated failure to follow this policy may result in a deposit being required to schedule appointments, a pre-payment status being placed on your guest profile or declination of service all together. We do reserve the right to refuse service to any guest.
Non Refundable Deposits
Many of our services require a deposit in order to schedule an appointment for them. It is imperative that all guests understand appointment deposits are non refundable. If you have placed a deposit for an appointment and then violate our Reschedule, Cancellation, No Show Policy as listed above, your deposit will be forfeited and another deposit will be required for scheduling future appointments which also require a deposit.
We typically grant a 10 minute window for late arrivals to appointments, however, this arrival window is also subject to the service being provided. If we have not received late notification from you within 5-10 minutes after your scheduled appointment time, your appointment is subject to cancellation and a No Show fee will be assessed. Furthermore, any deposit being held for said appointment is also forfeited.
We do understand how easy it may be to forget about an appointment. As a courtesy, we will send out reminder and confirmation text messages. Please ensure we have your correct cell phone number on file and you must opt in to this service to receive text messages. Ultimately, it is your responsibility to ensure we have your correct cell phone number on file for you, to opt in to receiving text messages and to remember your appointment date and time to avoid late arrivals, missed appointments and fees incurred thereof.
New Patient Exam
In order to provide new patients with medical treatment(s), you do have to receive a clearance from our Nurse Practitioner or Medical Director. This will take place during your appointment, prior to any medical treatment being administered. The fee for this exam is $25 and you will then be cleared to receive treatment for one year.
Due to increased expenses related to Covid-19, sanitation, personal protective equipment and the inflation of services/goods/consumable products that our business requires to keep our services safely and readily available to you, as of August 1, 2021 we have increased our prices in the form of implementing a 3% service fee to all of our services. This service fee will be reflected during the check out process of your appointment, however, we will honor a 3% cash discount at all times.
Permanent Cosmetic Complimentary Touch Ups
All Permanent Cosmetic services are a 2 step service. We allot an 8 week window (from initial session date) to complete the Complimentary Touch Up session. We will initiate the scheduling of this appointment before you leave you initial appointment to ensure this policy is met. If a Complimentary Touch Up appointment is missed, rescheduled or falls out of the allotted 8 week window for ANY reason, a fee of $150 will be due in order to reschedule the Complimentary Touch Up appointment.
Terms Of Service
Online Gift Certificate (In Studio Credit) purchases completed through our website are final sale. No refunds will be provided. Your initiation of an online transaction acts as your agreement to this policy.