When you commit to scheduling an appointment with us, that appointment time is specifically allocated for you. We do understand that appointment adjustments may be necessary from time to time, however, Newman & Company respectfully requires at least 48 Business Hours Notice for any and all appointment adjustments.
Please understand that when an appointment is forgotten, rescheduled or cancelled without adequate notice, we lose the opportunity to schedule another guest for that time. Due to this circumstance, Newman & Company does require all guests to have a credit card on file in order to secure your appointment(s). In the event that we do not receive notice for an appointment adjustment at least 48 business hours prior to your scheduled appointment time, the following fees will be billed to the credit card held on file:
Reschedules – 50% of the scheduled service price
Cancellations/No Shows – Full cost of the scheduled service price
We do bill accordingly – No exceptions. It’s not personal, it’s business.
**Please note: our business hours are Monday & Saturday 9am-4pm, Tuesday-Friday 9am-6pm**
We typically grant a 10 minute window for late arrivals to appointments, however, this arrival window is also subject to the service(s) being provided. If we have not received late notification from you within 5-10 minutes after your scheduled appointment time, your appointment is subject to No Show consideration and a No Show fee will be assessed. Furthermore, any deposit being held for said appointment is also forfeited. We are unable to accommodate a late arrival window for appointments that schedule for 30 minutes or less.
Many of our services require a deposit in order to schedule an appointment. It is imperative that all guests understand appointment deposits are non-refundable. If you have placed a deposit for an appointment and then violate our Reschedule, Cancellation, No Show Policy as listed above, your deposit will be forfeited and another deposit will be required before scheduling future appointments, which will also require a deposit.
We do understand how easy it may be to forget about an appointment. As a courtesy, we will send out reminder and confirmation text messages prior to your appointment(s). Please ensure we have the correct cell phone number on file for you and that you are opted into the SMS service to receive text messages. Ultimately, it is your responsibility to ensure we have the correct cell phone number on file for you, to opt-in to the text messaging service, and to remember the date and time of appointments that you scheduled to avoid late arrivals, missed appointments and fees incurred thereof.
All Permanent Cosmetic services are a 2 step service. We allot an 8 week window (from initial session date) to complete the Complimentary Touch Up session. We will initiate the scheduling of your Touch Up appointment before you leave your initial appointment to ensure this policy is met. If a Complimentray Touch Up appointment is missed, rescheduled or falls out of the allotted 8 week window for ANY reason, a fee of $150 will be due in order to reschedule the Complimentary Touch Up appointment.
Repeated failure to follow our policies may result in a deposit being required to schedule appointments, a pre-payment status being placed on your guest profile or declination of service all together. We do reserve the right to refuse service to any guest, for any reason.
In order to provide medical treatment(s), you do have to receive a clearance from our Nurse Practitioner or Medical Director. The fee for this is $25 and you will then be cleared to receive treatment for one year.
We are a cash based business and prefer cash payment upon service(s) being rendered, however, as a convenience to our customers, we also accept various non-cash forms of payment. The service fee for all non-cash forms of payment is 3%. To avoid this fee, we do have an ATM available in our lobby.
Online purchases for Gift Certificates (In Studio Credit) or other product purchases completed through our website are final sale. No refunds or exchanges will be provided. Your initiation of an online transaction acts as your agreement to this policy.
Treatment packages and product purchases are final sale. No refunds or exchanges will be honored once a guest begins a treatment package or leaves our facility with a purchased retail product.
Upon service(s) being rendered, any dispute of credit/debit card transactions will be forwarded to New Braunfels Police Department as Theft of Service and we will prosecute to the fullest extent allowed by Texas law.
Any transaction returned as insufficient funds will incur an additional $25 fee, in addition, failure to pay in full for any service(s) rendered at time of service will be forwarded to New Braunfels Police Department as Theft of Service and we will prosecute to the fullest extent allowed by Texas law.
