Our Policies

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Our Policies

Reschedule, Cancellation, No Show Policy
When you commit to scheduling an appointment, that appointment time is specifically allocated for you.

We do understand that appointment adjustments may be necessary from time to time, however, Newman & Company respectfully requests at least 48 business hours notice for any and all appointment adjustments.

Please understand that when an appointment is forgotten, rescheduled or canceled without adequate notice, we lose the opportunity to schedule another guest for that time. Due to this circumstance, Newman & Company does require all guests to have a credit card on file in order to schedule appointments for services. In the event that we do not receive notice for an appointment adjustment at least 48 business hours prior to your scheduled appointment time, the following fees will be billed to the credit card held on file.

Reschedules – 50% of the scheduled service price

Cancellations/No Shows – Full cost of the scheduled service price

We do bill accordingly – No Exceptions, No Negotiations!

Habitual Policy Violations
Repeated failure to follow this policy may result in a deposit being required to schedule appointments, a pre-payment status being placed on your guest profile or declination of service all together. We do reserve the right to refuse service to any guest.
Non Refundable Deposits
Many of our services require a deposit in order to schedule an appointment for them. It is imperative that all guests understand appointment deposits are non refundable. If you have placed a deposit for an appointment and then violate our Reschedule, Cancellation, No Show Policy as listed above, your deposit will be forfeited and another deposit will be required for scheduling future appointments which also require a deposit.
Late Arrivals
We typically grant a 10 minute window for late arrivals to appointments, however, this arrival window is also subject to the service being provided. If we have not received late notification from you within 5-10 minutes after your scheduled appointment time, your appointment is subject to cancellation and a No Show fee will be assessed. Furthermore, any deposit being held for said appointment is also forfeited.
Confirmation Texts
We do understand how easy it may be to forget about an appointment. As a courtesy, we will send out reminder and confirmation text messages. Please ensure we have your correct cell phone number on file and you must opt in to this service to receive text messages. Ultimately, it is your responsibility to ensure we have your correct cell phone number on file for you, to opt in to receiving text messages and to remember your appointment date and time to avoid late arrivals, missed appointments and fees incurred thereof.
New Patient Exam
In order to provide new patients with medical treatment(s), you do have to receive a clearance from our Nurse Practitioner or Medical Director. This will take place during your appointment, prior to any medical treatment being administered. The fee for this exam is $25 and you will then be cleared to receive treatment for one year.
Service Fee
Due to increased expenses related to Covid-19, sanitation, personal protective equipment and the inflation of services/goods/consumable products that our business requires to keep our services safely and readily available to you, as of August 1, 2021 we have increased our prices in the form of implementing a 3% service fee to all of our services. This service fee will be reflected during the check out process of your appointment, however, we will honor a 3% cash discount at all times.
Permanent Cosmetic Complimentary Touch Ups
All Permanent Cosmetic services are a 2 step service. We allot an 8 week window (from initial session date) to complete the Complimentary Touch Up session. We will initiate the scheduling of this appointment before you leave you initial appointment to ensure this policy is met. If a Complimentary Touch Up appointment is missed, rescheduled or falls out of the allotted 8 week window for ANY reason, a fee of $150 will be due in order to reschedule the Complimentary Touch Up appointment.

Reschedule, Cancellation, No Show Policy

When you commit to scheduling an appointment for a service, that time is specifically allocated for you. We do understand that appointment adjustments are necessary from time to time, however, Newman & Company respectfully requests at least a 48 business hour notice for appointment adjustments. Please understand that when an appointment is forgotten, rescheduled or cancelled without giving adequate notice, not only do we lose the opportunity to schedule another client for that time, but clients on our waiting list also miss the opportunity to receive the services they desire. Due to these circumstances, Newman & Company will require all clients to have a credit card on file in order to secure appointments. In the event that we do not receive the requested notice for appointment adjustments, the following fees will be billed to the credit card you have on file:

  • Notice received less than 48 business hours prior to your scheduled appointment time with a resulting rescheduled appointment will incur a charge of 50% of the scheduled service price.
  • Failure to show up to a scheduled appointment or cancellation within 48 business hours of your scheduled appointment will incur a charge of the full price of the scheduled service.

Please note – We do bill accordingly, no exceptions!

Microblading & Permanent Cosmetics services are 2-step services. Microblading and Permanent Cosmetics pricing includes perfecting/touch up session. We allot an 8 week window (from initial session date) to complete the following Touch Up session. We will schedule this appointment before you leave your initial session to ensure this policy is met. If a Touch Up appointment is missed, rescheduled or falls outside of the 8 week window for any reason, a fee of $150 will be assessed in order to reschedule the Touch Up appointment. Touch Ups falling outside of 12 weeks from initial session will be priced as an Annual Touch Up service.

Consultation is preferred prior to scheduling Microblading & Permanent Cosmetics services. If you opt not to consult prior to scheduling an appointment and we are unable to complete your service for any reason(s) including, but not limited to:

  • Prior work on treatment area(s)
  • Medication(s)
  • Medical history
  • Pregnancy
  • Breast feeding
  • Inability to follow pre-appointment instruction(s)

You will still be responsible for the full cost of the scheduled service.

Annual Touch-Up Services are priced based on the amount of time required to complete the service. Annual Touch-Ups on microblading and permanent cosmetics performed by an outside artist require a full priced microblading/permanent cosmetics session. Newman & Company does not touch-up or correct outside work at touch-up pricing.

Microblading and Permanent Cosmetics appointments require a deposit, due at time of scheduling. Deposits are non-refundable, regardless of how far in advance you schedule your appointment. Remaining balance is due at time of service. We do not offer refunds on services rendered.

If you have additional questions, please the studio. 830-620-8444